Sushila Hospital – Netralay & Dental Care Clinic
Quality Policy
At Sushila Hospital, we are committed to meeting the healthcare needs of every patient by delivering expert ophthalmic and dental care with compassion, integrity, and excellence. Our dedicated team of highly qualified doctors, trained medical staff, and support professionals work together to provide personalized treatment and attentive care to every individual who walks through our doors.
We believe that healthcare is not only about treatment but also about trust, comfort, and long-term wellbeing. By combining advanced medical technology with patient-centered practices, we strive to ensure accurate diagnosis, effective treatment, and a positive healing experience for our patients.
Our hospital is focused on maintaining the highest standards of quality in every aspect of care. Through our robust Quality Management System, we continuously monitor and improve our services to ensure safety, efficiency, and patient satisfaction. From consultation and diagnosis to treatment and post-care support, every step is guided by well-defined protocols and ethical medical practices.
Quality Objectives
Patient safety and well-being are always our top priority. We strive for continuous quality improvement and comply with international standards.
- Maintain the quality of ophthalmic and dental services on par with national and international standards.
- Optimum utilization of infrastructural facilities, including manpower and advanced medical equipment.
- Ensure continued patient satisfaction through the delivery of high-class care with a personal touch.
- Ensure high levels of staff satisfaction and facilitate continuous enhancement of knowledge and skills through training.
- Uphold the highest standards in patient rights, consent, infection control, and medication safety at all times.
Quality Initiatives
We implement measurable, evidence-based initiatives to ensure safety, sterility, and clinical excellence across all departments.
- Sampling of air and culture plates to ensure sterility in all operation theatres.
- Close monitoring of sterilized items used in the operation theatre and dental procedures.
- Ensuring quality of water used for consumption and medical procedures within the campus.
- Regular clinical audit of patient records for accuracy and protocol compliance.
- Close monitoring and reporting of any cases of hospital-acquired infection and other incidents.
- Multidisciplinary review of all complex and critical cases with rigorous root-cause analysis.
- Standard Treatment Protocols followed for all ophthalmic and dental conditions.
- Audio-visual patient counselling at every stage of treatment for informed consent.
NABH Accredited
National Board of Hospitals & Healthcare Providers — highest recognition in Indian healthcare
Best Hospital 2025
TII Healthcare Excellence Awards — High Patient Satisfaction category
2 Medical Innovations
Original surgical innovations by Dr. Santosh Agrawal improving patient safety & outcomes
Patient-First Culture
Every clinical and administrative decision is guided by patient well-being and transparency
Sushila Hospital
Quality — The By-Word of Our Service
Trained and dedicated professionals with ready access to state-of-the-art ophthalmic and dental infrastructure render high-quality care without bias to all our patients. We ensure consistent quality by earnestly following systems and procedures meticulously — backed by NABH accreditation, the highest recognition in the Indian healthcare sector.
At Sushila Hospital, we shall continue to practice ethical, patient-first medicine. We believe in institutional practice — as it results in scientific decision-making, cultivates teamwork, shared responsibility, and optimum utilization of available resources. Collective functioning yields better results for every patient we serve.
We shall offer a culture of continuous learning that sharpens the analytical skills of our medical team, builds character, and cultivates accountability in each individual for his or her work — ensuring our patients always receive the best possible care, today and tomorrow.